January 8: One Show Only at 3:00 P.M.

[athadj]

OK I need the help of those of you familar with Telecharge. A few days ago I placed an order for a ticket for the 3pm show on Jan 8th and requested it in PDF format. Even though the ticket has not arrived yet (not sure if that's normal) I just received this e-mail from what looks like a private e-mail address and not an official telecharge customer service one:

Dear Telecharge.com Patron:

Thank you for your order. Your order is confirmed and your credit card has been charged. However, we need you to confirm your order, please reply to this email and confirm that you have placed the above order.

Should you have any additional questions, you may contact the Telecharge.com Customer Service Department at (212)-239-2969 (tri-state area) or (888)-268-2020 (outside tri-state area). Please call Monday through Saturday 9am -9pm and Sunday 9am - 6pm.

We thank you in advance for your prompt attention to this matter.

Regards,
Joann x748

Telecharge.com Customer Service Department
tickets@telecharge.com


This "Joann" actually has my order number but the e-mail doesn't make sense to me. First of all since I do have a confirmed order why would I need to confirm it again by e-mailing them? And what really looks suspicious is why is the e-mail address used a private and not a telecharge one?? This is the first time I order through telecharge so I'm not familiar with their practises. Is this something they regularly do or not? And should I get worried about my credit card???

[Billy Whiz]

I have used Telecharge numerous times to book tickets for Billy Elliot and have never received an email like this. I received my ticket for the January 8th show by PDF last Friday.

The telephone numbers in the email match the numbers in the attached link so maybe it is genuine. They are not asking for any financial information so I cannot see what they will gain if it is a scam.

http://www.telecharge.com/contactUs.aspx

[ERinVA]

The email isn't a private one. It says tickets@telecharge.com. I gather that Joann is a Customer Service agent, and the x748 after her name is her extension number where you can reach her if you call the Customer Service number.

As for the ticket not having arrived by email yet, there is usually a hold of several days on a credit card order before you actually receive the e-ticket in your email. Normally, telecharge sends you a confirmation of your order, and 3-5 days later, you receive another email with the PDF of your ticket.

If you would like me to call Joann for you tomorrow, I can do that for you. I will need your confirmation number via PM, and once I have spoken with Joann, I will PM you to let you know the result.

[johnnyc]

I hope you enjoy this first visit to NYC, and I'm glad you are seeing multiple performances of BETM, so you will realize what unique touches each of the boys adds to Billy's character. Perhaps you would add your seats for the four shows to the seating chart? It's at http://www.smallmomentsofgrace.com/seat ... 1326002400

[athadj]

The email isn't a private one. It says tickets@telecharge.com. I gather that Joann is a Customer Service agent, and the x748 after her name is her extension number where you can reach her if you call the Customer Service number.

As for the ticket not having arrived by email yet, there is usually a hold of several days on a credit card order before you actually receive the e-ticket in your email. Normally, telecharge sends you a confirmation of your order, and 3-5 days later, you receive another email with the PDF of your ticket.

If you would like me to call Joann for you tomorrow, I can do that for you. I will need your confirmation number via PM, and once I have spoken with Joann, I will PM you to let you know the result.

Sorry for the late response...time difference plus I am at work Well, Ellen that was not the e-mail it was sent from. Her actual e-mail was different. I will be so grateful to you if you can do that. Will pm you my conf number. Thank you so much

[ERinVA]

Happy to do it. Forum members always try to help each other out. Please let me know the email address it came from as well so I can ask about that as well if I need to.

[athadj]

Hope I managed to send the PM properly. It shows on my outbox but not on the sent

[angelenroute]

Hope I managed to send the PM properly. It shows on my outbox but not on the sent

I used to worry about the same thing. I learned at one point that when a message is still in the Outbox, it just means the person who it was sent to just hasn't opened it yet, NOT that it's stuck in transit. Hope this helps you/others.

Sean

[athadj]

Thank you Sean

[ERinVA]

I got your pm, Athina. Just got home and picked it up. Replying now.